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How to troubleshoot network anomalies on a user's device

We are dealing with a user who is suffering a bizarre bug where they are somehow downloading an outdated file from our server.

Our app downloads JSON data through a simple, hardcoded HTTP URL, which is working fine for hundreds of thousands of our users.

This user in particular launches the app (which has recent data bundled into it), but their network connection replaces this with data which is older than the data that was bundled into the app (months old).

We are genuinely stumped as to the source of this data which is so old. We specify all our NSURLSession requests to ignore any cache data, but this appears to be some sort of networking level caching.

Is there any way for an iOS device to purge local caches, or possibly even sniff out the user's network for old cached data?

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